You are one step closer to achieve excellence in your company’s customer service  

We are the only professional services consultancy 100% specialized in workforce management and we have a mission: to seek maximum efficiency in your contact center to make life easier for those who contact your company's customer service. The satisfaction of your customers is our greatest reward.

 

I WANT TO OPTIMIZE MY SERVICES

Now that you’ve found us, your challenges are ours  

Optimize budget and increase productivity

Achieving operational and financial efficiency is a major challenge. Our team will forecast the activity of your contact center and calculate the necessary resources, ensuring that the budgeted costs are met. With proper planning, the daily monitoring will allow us to meet the objectives.

 

Maximize your customer’s satisfaction by improving service

A satisfied customer is an asset of great value for your company. Therefore, increasing the quality of service is a priority in any strategy. Knowing and monitoring the activity of your contact center will allow us to achieve the established KPIs and improve the levels of attention.

 

Happy stories from those who, like you, sought efficiency  

Now is a good time for you to know the testimony of companies that trusted ADI Consulting to achieve the best version of their contact centers. Do you want to be one of them?

 

From losing one of every two calls to having the Contact Center of reference in the sector

Know more From losing one of every two calls to having the Contact Center of reference in the sector

Achieving maximum precision from scratch: the success of taking over

Know more Achieving maximum precision from scratch: the success of taking over
caso éxito ADI

Design and Implement a comprehensive customer service in 90 days

Know more Design and Implement a comprehensive customer service in 90 days

To make it work, we show you our essence in figures  

The numbers don't lie and they are the best cover letter. A summary of the path travelled and the experiences lived.

 

GLOBAL SAVINGS

> 1 M

euros per year

LEVEL OF ATTENTION

> 95%

on all clients

MANAGED CONTACTS

> 1,5 M

monthly

PLANNED AGENTS

> 1.250

monthly

TELEMARKETING SUPPLIERS INVOLVED

> 20

CONTROLLED BUDGET

> 50 M

euros per year

This is how we got here  

When commitment, professionalism and passion are together, success is guaranteed. ADI Consulting was born in 2016 as a result of opportunity.

After 8 years leading the Efficiency and Excellence of ONO-Vodafone Customer Service Centers, a team of professionals joined forces to undertake a new project. Together they created ADI Consulting to optimize the contact center of any company and provide differential value to the sector, being the only consultancy 100% specialized in Workforce Management.

 

Find out more about us

Values

Our personality

Reaching your goal is getting closer and closer: this is all we can do for you  

There is nothing left to reach the end of this conversation and the beginning of our story. The strategy you are looking for is in front of you. Increasing productivity, optimizing investment or improving the experience of your customers. You decide: to set a specific goal or to bet on a comprehensive project that guarantees continuous improvement.

 

Planning: laying the foundation is the first step

Let’s start! Our first mission is to forecast the activity of your contact centers. Thus, we will be able to calculate the necessary resources to achieve a satisfactory result in the short, medium and long term.

 

Monitoring: tracking and controlling in real time

Always available. We are by your side, even when you rest, to monitor the activity of your services. It is the best way to achieve your goals and obtain maximum efficiency.

 

Measuring: analyzing the data has a direct impact on the results

Measuring allows us to work objectively transferring inbound traffic, broadcast activity and back-office to numbers to validate or review what was planned.

 

Billing: calculate and monitor supplier costs

Planning, monitoring and measuring have brought us here. In the billing process we take care of the monitoring, control and review of costs.

 

Meet our team  

We have a great team of professionals who are essential to achieve success. We are a group of people united by honesty, commitment, self-demand and perseverance.

 

Puedes ser tu

Do you want to be part of our team?

Join the team

Puedes ser tu

Do you want to be part of our team?

Join the team

Ana Rosa Escribano Olmo

Ana Escribano

Monitoring Specialist

Sitting with his friends around a modern board game is one of her biggest hobbies.

Puedes ser tu

Do you want to be part of our team?

Join the team

Isabel Ferrer

Process Consultant

Mireia Marraco Alvarez

Mireia Marraco

Monitoring Manager

Learning every day is the philosophy of life of this lover of mountains and music.

Cristina Pérez

CLIENT MANAGER

A getaway to nature to disconnect, and the practice of Taekwondo (green belt and going up) with her daughters, are her yin and yang

David Caeiro

MONITORING SPECIALIST

Maria Concepcion Mendez Lopez

Concha Méndez

COO

A cinephile in her free time; she tackles each mission with energy enjoying the unique character of each job challenge.

Anna Martínez

Monitoring Specialist

She recharges her energy wrapped in her favourite music: her best company on long walks.

Bernardo Jose Ojeda Araujo

Bernardo Ojeda

Monitoring Specialist

He loves to use up energy in every game. Whether it's paddle tennis, football or his favourite video game.

David Ametller

PLANNING CONSULTANT

Strategy games, nature and trips to unexplored destinations, his great passions

Eric Gómez

MONITORING SPECIALIST

Cinema, reading, walking and cycling, the sea ... his great passions are in the little things.

Xavier Vidal Naval

Xavier Vidal

CEO

A lover of the small pleasures that life offers us to get the best out of every moment.

Teresa Molina Holgado

Teresa Molina

Director of Reporting and Analysis

Orchids are the weakness of a woman who seeks new challenges every day.

Silvia Fernandez Infante

Silvia Fernández

Operations Consultant

She feeds her imagination through the pages of books.

Juan Manuel Vaquero Zorrilla

Juan Manuel Vaquero

Managing Director

Adrián Coma

Monitoring Specialist

Passionate about sports and video games, he enjoys everyday life with his teammates.

Maria del Carmen Gonzalez de Lena Lamas

Carmen González de Lena

Operations Consultant

Cinema, reading, walking and cycling, the sea ... enjoying the little things.

Marta Ramos Garcia

Marta Ramos

Planning Consultant

Scientific soul. In love with genetics, cell biology, microbiology and anthropology.

Carla Arrufat

PA & OFFICE MANAGER

Passionate about any sport worth its salt, she feels her companions like a true family

Maria Isabel Moreno Palomo

Isabel Moreno

Billing and Control Consultant

A professional who enjoys. She loves to breathe in green and blue between nature and the sea.

Nuria Ramos Salisa

Nuria Ramos

Operational manager

Music and reading are the inspiration of a woman who is committed and enthusiastic in all facets of her life.

David Hidalgo Gomez

David Hidalgo

Monitoring Specialist

A good crossfit workout, a stimulating reading and a fun afternoon with friends are his perfect plans.

Alfonso Javier Cristancho

REPORTING SPECIALIST

Passion for his family and for outdoor sports

Eneritz Maruri Landa

Eneritz Maruri

Monitoring Specialist

She loves family. In addition, she is athletic and a true fan of escape rooms.

Puedes ser tu

Do you want to be part of our team?

Join the team

Maria Teresa Tallon Morollon

Mayte Tallón

Reporting Specialist

She sums up her passion and hobbies in one word: family. And that's how she calls the ADI team.

Itziar Montesinos Matute

Itziar Montesinos

Process Manager

Hiking and finding the time to enjoy a good book are her requirements to organize a perfect day.

Tania Vela Morilla

Tania Vela

Monitoring Specialist

Her artistic training makes her passionate about plastic arts, decoration and crafts.

ADI INSIGHTS  

Everything you need to know to bring yourself up to date. Articles, interviews, educational resources, infographics, ... A place to discover valuable content that awakens your best version.