"Efficiency is doing things right;
effectiveness is doing the right things"
You are one step closer to achieve excellence in your company’s customer service
We are the only professional services consultancy 100% specialized in workforce management and we have a mission: to seek maximum efficiency in your contact center to make life easier for those who contact your company's customer service. The satisfaction of your customers is our greatest reward.
Now that you’ve found us, your challenges are ours
Optimize budget and increase productivity
Achieving operational and financial efficiency is a major challenge. Our team will forecast the activity of your contact center and calculate the necessary resources, ensuring that the budgeted costs are met. With proper planning, the daily monitoring will allow us to meet the objectives.
Maximize your customer’s satisfaction by improving service
A satisfied customer is an asset of great value for your company. Therefore, increasing the quality of service is a priority in any strategy. Knowing and monitoring the activity of your contact center will allow us to achieve the established KPIs and improve the levels of attention.
Happy stories from those who, like you, sought efficiency
Now is a good time for you to know the testimony of companies that trusted ADI Consulting to achieve the best version of their contact centers. Do you want to be one of them?
From losing one of every two calls to having the Contact Center of reference in the sector
Know more From losing one of every two calls to having the Contact Center of reference in the sector
Achieving maximum precision from scratch: the success of taking over
Know more Achieving maximum precision from scratch: the success of taking over
Design and Implement a comprehensive customer service in 90 days
Know more Design and Implement a comprehensive customer service in 90 daysTo make it work, we show you our essence in figures
The numbers don't lie and they are the best cover letter. A summary of the path travelled and the experiences lived.
GLOBAL SAVINGS
> 1 M
euros per year
LEVEL OF ATTENTION
> 95%
on all clients
MANAGED CONTACTS
> 1,5 M
monthly
PLANNED AGENTS
> 1.250
monthly
TELEMARKETING SUPPLIERS INVOLVED
> 20
CONTROLLED BUDGET
> 50 M
euros per year
This is how we got here
When commitment, professionalism and passion are together, success is guaranteed. ADI Consulting was born in 2016 as a result of opportunity.
After 8 years leading the Efficiency and Excellence of ONO-Vodafone Customer Service Centers, a team of professionals joined forces to undertake a new project. Together they created ADI Consulting to optimize the contact center of any company and provide differential value to the sector, being the only consultancy 100% specialized in Workforce Management.
Values
Our personality
Efficiency
Peter Drucker
Positivism
"Attitude is a little thing
that makes a big difference"
Víctor Küppers
Specialization
"Don’t believe
everything you hear"
Ibn Hazm
Modesty
"A great man
is always willing to be little"
Agustín de Hipona
Teamwork
"None of us is as good
as all of us"
Ray Kroc
Honesty
"Honesty is the fastest way to prevent
a mistake from turning into a failure"
James Altucher
Excellence
"Unless you have 100% customer satisfaction,
you must improve"
Horst Schulz
Customer Orientation
"Make a customer,
not a sale"
Katherine Barchetti
Commitment
"There’s no abiding success
without commitment"
Tony Robbins
Respect
"Respect is how to treat everyone,
not just those you want to impress"
Richard Branson
Reaching your goal is getting closer and closer: this is all we can do for you
There is nothing left to reach the end of this conversation and the beginning of our story. The strategy you are looking for is in front of you. Increasing productivity, optimizing investment or improving the experience of your customers. You decide: to set a specific goal or to bet on a comprehensive project that guarantees continuous improvement.
Planning: laying the foundation is the first step
Let’s start! Our first mission is to forecast the activity of your contact centers. Thus, we will be able to calculate the necessary resources to achieve a satisfactory result in the short, medium and long term.
Monitoring: tracking and controlling in real time
Always available. We are by your side, even when you rest, to monitor the activity of your services. It is the best way to achieve your goals and obtain maximum efficiency.
Measuring: analyzing the data has a direct impact on the results
Measuring allows us to work objectively transferring inbound traffic, broadcast activity and back-office to numbers to validate or review what was planned.
Billing: calculate and monitor supplier costs
Planning, monitoring and measuring have brought us here. In the billing process we take care of the monitoring, control and review of costs.
ADI INSIGHTS
Everything you need to know to bring yourself up to date. Articles, interviews, educational resources, infographics, ... A place to discover valuable content that awakens your best version.
